Support made
simple, when life isn't.
AI-assisted, stigma-free, discreet triage
+ referral for Australians facing hardship.
Choose Your Support Path
Find the support you need most right now.
Safety & Protection
Immediate safety resources, crisis support, and protective services for those facing immediate danger or threat.
Stability & Essentials
Housing support, financial assistance, food security, and basic needs to build a foundation for recovery.
Health & Wellbeing
Mental health support, healthcare access, counseling services, and wellness programs for holistic recovery.
Not sure which path is right for you? No worries.
A Few Quick Questions
These optional questions help us understand your situation better so we can suggest the most relevant support options. You can skip any question.
Your Support Matches
Based on your responses, here are support services that might help. All services are free and confidential. Click on any service for more details.
Immediate Support
Priority servicesCrisis Support Line
Lifeline Australia
24/7 crisis support and suicide prevention services
Emergency Accommodation
Local Housing Service
Temporary safe accommodation for those in immediate need
Housing & Financial Support
Housing Connect
State Housing Department
Assessment and support for long-term housing solutions
Financial Counselling
National Debt Helpline
Free financial counselling and debt management advice
Emergency Relief
Salvation Army
Food vouchers, utility assistance, and emergency funding
Health & Wellbeing
Headspace
Headspace Australia
Mental health support for young people aged 12-25
Community Health Center
Local Health District
Bulk-billing GP services and health programs
Drug & Alcohol Support
ADIS (Alcohol & Drug Information)
Confidential information, counselling and referral
Need More Help Finding Services?
Our support team can help you navigate these options and find additional services specific to your location and needs.
Frequently Asked Questions
We know seeking help can feel overwhelming. Here are answers to questions people often have about using our service.
Yes, absolutely. SafetyNet Hub is completely free to use and we take your privacy seriously. We don't store personal information without your permission, and all our partner services maintain strict confidentiality standards. You're always in control of what information you share.
That's completely normal and okay. Our gentle triage questions are designed to help identify your needs, but you can also browse all available services or speak with our support team who can guide you through your options without any pressure.
Never. We believe everyone deserves support without judgment. Our questions are designed to understand your needs, not to judge your circumstances. You can skip any questions you're not comfortable answering, and our partner services are trained in trauma-informed, non-judgmental support.
This depends on the type of support you need. Crisis services are available 24/7 with immediate response. Other services typically respond within 1-3 days, though some specialized services may have longer wait times. We'll always show you expected wait times upfront.
No problem at all. Our matching system is a starting point, not a final decision. You can browse all available services, retake the questions with different answers, or speak with our support team to find alternatives that better fit your needs.
Absolutely not. Getting information about a service doesn't commit you to anything. Most services offer initial conversations where you can learn more before deciding if it's right for you. You're always free to say no or look for other options.
We understand this concern. All our partner services respect your privacy and won't contact others without your explicit permission. We also offer safety features like quick exit options and private browsing recommendations. Your safety and privacy come first.
Yes, you can save your matched services to review later. We don't require you to create an account, but you can bookmark your results or download them as a PDF. No personal information is stored unless you choose to create an account for your convenience.
Still have questions?
Our support team is here to help you understand how our service works and find the right support for your situation.
In Crisis? Get Immediate Help
If you're in immediate danger or having thoughts of self-harm, please reach out for help right now:
Get In Touch
Ready to join our mission? Have questions about our approach? We'd love to hear from you.
Let's Connect
Location
Australia
Serving communities nationwide
Response Time
Within 24 hours
For pilot program inquiries
Join Our Pilot Program
Are you a council, NGO, or CSR team interested in making a real difference in community safety? Our 12-week pilot program is designed to test and refine our approach with real-world insights.